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We want you to feel confident when choosing pieces for your home. If something does not work as expected, our return and refund process is designed to provide clear instructions and a straightforward way to request assistance.
Return requests should be submitted within 30 days of confirmed delivery, subject to the conditions described below.
Please provide your order number and the email address associated with the purchase when requesting a return.
Returned products are reviewed before a refund is finalized to confirm their condition and eligibility.
Please do not send an item back without first contacting our customer service team. A return request allows us to confirm eligibility and provide the appropriate return instructions.
Email sales@luminadesigns.shop with your order number, the item you would like to return and the reason for your request.
Our team will review the request and confirm whether the item meets the return conditions.
If approved, we will provide the return address and any instructions needed to prepare your parcel.
After the returned item is received and inspected, the applicable refund will be processed.
Our collection includes ceramic vessels, decorative objects, tissue boxes, tabletop pieces and other home accents. Because many of these products are delicate or handcrafted in appearance, appropriate packaging and careful handling are particularly important during a return.
Please keep the original packaging whenever possible. It provides important protection for ceramic and decorative pieces while they are being transported.
To help us process returns consistently, returned products should meet the conditions below.
Items should be unused and in a condition suitable for resale. Products showing signs of use, washing, alteration or avoidable damage may not qualify.
Please return products with their original packaging and included components whenever reasonably possible.
A valid order number or other reasonable proof of purchase is required so that we can identify the original transaction.
Return requests should normally be submitted within 30 days after confirmed delivery.
If your package arrives damaged, an item is defective, or you receive something different from what you ordered, please contact us promptly.
For damaged deliveries, photographs of the outer shipping package, internal packaging and affected product may be requested. These images help us understand what happened during transportation and determine the most appropriate resolution.
If the wrong product was sent, please do not use or dispose of the item before contacting us. Our team will provide instructions based on the circumstances of the order.
Where an issue is confirmed to have resulted from our error or a product defect, we will work with you toward an appropriate replacement, refund or other resolution.
Once an approved return has been received and inspected, we will determine the applicable refund based on the condition of the returned merchandise and the circumstances of the return.
Approved refunds are generally issued to the original payment method used to place the order.
After approval, the timing for the refund to appear in your account may depend on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or confirmed product issue on our part.
If an item is returned with missing components, damage caused after delivery or other conditions that affect its resale condition, a partial refund may apply where appropriate and permitted by law.
Please contact our customer care team before sending any merchandise back.
Include your order number, email address, product name and a short
description of the reason for your return.
Email:
sales@luminadesigns.shop
Product Overview
Designed for slow mornings and relaxed coffee moments, this Vintage Wabi-Sabi Artisan Ceramic Mug combines an artistic silhouette with a warm handcrafted aesthetic. Its understated vintage character makes it suitable for coffee, tea, milk, hot chocolate, and other everyday beverages while adding personality to the kitchen or dining table.
Material & Craftsmanship
Crafted from durable ceramic, the mug features a smooth glazed interior and an artistic exterior finish. The ceramic construction provides a comfortable sense of weight in the hand and helps retain beverage warmth. The curved handle is designed for a comfortable grip during everyday use.
Design Details
The Wabi-Sabi-inspired shape embraces subtle organic irregularities rather than perfectly uniform geometry. Its understated color palette and tactile ceramic surface make it easy to pair with wooden trays, linen textiles, stoneware plates, and other natural tableware.
Size & Specifications
Approx. Size: 5.1 × 3.7 × 3.9 in / 13 × 9.5 × 10 cm. Capacity: approx. 12–14 oz / 350–420 ml. Material: Ceramic. Color: Vintage Neutral Tone. Approx. Weight: 0.8–1.1 lb / 360–500 g. Please allow minor variations caused by ceramic craftsmanship.
Styling & Use
Ideal for breakfast tables, kitchen counters, bedside tables, office desks, cafés, and relaxed weekend coffee settings. Pair it with pastries, fruit, wooden trays, or complementary ceramic tableware to create a warm vintage breakfast scene.
Care Guide
Wash with mild dish soap and a soft sponge. Rinse thoroughly and dry after cleaning. Avoid sudden temperature changes and direct impact. If using a dishwasher or microwave, confirm compatibility with the specific ceramic finish before use.
We want you to feel confident when choosing pieces for your home. If something does not work as expected, our return and refund process is designed to provide clear instructions and a straightforward way to request assistance.
Return requests should be submitted within 30 days of confirmed delivery, subject to the conditions described below.
Please provide your order number and the email address associated with the purchase when requesting a return.
Returned products are reviewed before a refund is finalized to confirm their condition and eligibility.
Please do not send an item back without first contacting our customer service team. A return request allows us to confirm eligibility and provide the appropriate return instructions.
Email sales@luminadesigns.shop with your order number, the item you would like to return and the reason for your request.
Our team will review the request and confirm whether the item meets the return conditions.
If approved, we will provide the return address and any instructions needed to prepare your parcel.
After the returned item is received and inspected, the applicable refund will be processed.
Our collection includes ceramic vessels, decorative objects, tissue boxes, tabletop pieces and other home accents. Because many of these products are delicate or handcrafted in appearance, appropriate packaging and careful handling are particularly important during a return.
Please keep the original packaging whenever possible. It provides important protection for ceramic and decorative pieces while they are being transported.
To help us process returns consistently, returned products should meet the conditions below.
Items should be unused and in a condition suitable for resale. Products showing signs of use, washing, alteration or avoidable damage may not qualify.
Please return products with their original packaging and included components whenever reasonably possible.
A valid order number or other reasonable proof of purchase is required so that we can identify the original transaction.
Return requests should normally be submitted within 30 days after confirmed delivery.
If your package arrives damaged, an item is defective, or you receive something different from what you ordered, please contact us promptly.
For damaged deliveries, photographs of the outer shipping package, internal packaging and affected product may be requested. These images help us understand what happened during transportation and determine the most appropriate resolution.
If the wrong product was sent, please do not use or dispose of the item before contacting us. Our team will provide instructions based on the circumstances of the order.
Where an issue is confirmed to have resulted from our error or a product defect, we will work with you toward an appropriate replacement, refund or other resolution.
Once an approved return has been received and inspected, we will determine the applicable refund based on the condition of the returned merchandise and the circumstances of the return.
Approved refunds are generally issued to the original payment method used to place the order.
After approval, the timing for the refund to appear in your account may depend on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or confirmed product issue on our part.
If an item is returned with missing components, damage caused after delivery or other conditions that affect its resale condition, a partial refund may apply where appropriate and permitted by law.
Please contact our customer care team before sending any merchandise back.
Include your order number, email address, product name and a short
description of the reason for your return.
Email:
sales@luminadesigns.shop
At Luminadesigns, we understand that the experience of receiving a beautiful home piece is part of the purchase itself. Our shipping process is designed to keep you informed from the moment your order is placed until it arrives at your door.
This policy explains order processing, shipping methods, delivery estimates, tracking, international shipments, address changes, unexpected delays and what to do if your parcel arrives damaged.
Delivery estimates are provided for guidance and may vary according to destination, carrier conditions, holidays and circumstances outside our reasonable control.
Orders are prepared after successful payment confirmation. Processing normally takes approximately 1–3 business days.
Once your parcel leaves our fulfillment facility, shipment information and tracking details may be provided by email.
Transit time depends on destination, carrier network, service level, weather and other logistical conditions.
Please inspect your package promptly after delivery, especially when receiving ceramic or fragile decorative products.
The following estimates are intended to help you plan your order. Actual delivery dates can vary by destination and carrier.
| Service | Processing | Estimated Transit | Availability |
|---|---|---|---|
| Standard Shipping | 1–3 business days | Approximately 5–10 business days | Available destinations shown at checkout |
| International Standard | 1–3 business days | Approximately 7–15 business days | Selected international destinations |
| Remote / Extended Areas | 1–3 business days | May require additional transit time | Subject to carrier service availability |
We keep the process simple, but there are several stages between placing an order and receiving your Luminadesigns piece.
After payment is successfully confirmed, your order enters our fulfillment process. Please check your order confirmation carefully for product and delivery information.
Home accessories, especially ceramic pieces, require appropriate packing. Your items are prepared for shipment with protective packaging intended to reduce the risk of transit damage.
Once your parcel has been dispatched, tracking information may become available. Tracking updates can take some time to appear after the carrier first receives the package.
Delivery is completed according to the carrier's procedures. Please inspect the outer package and contents as soon as reasonably possible.
When tracking information is available, it will normally be associated with your shipping confirmation or order information.
Tracking events are controlled by the shipping carrier. A tracking number may initially show limited information while the parcel is being transferred between fulfillment and carrier facilities.
We may offer shipping to selected international destinations. Availability, shipping charges and estimated delivery times are calculated according to the destination and the shipping options available during checkout.
International orders may be subject to customs clearance procedures, import duties, taxes, brokerage charges or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, such destination charges are generally the responsibility of the recipient.
Shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, carrier congestion, customs processing, incorrect address information, holidays, transportation disruptions or other events outside our reasonable control.
If your tracking information indicates that a parcel is significantly delayed or appears to have stopped moving, please contact us with your order number and tracking information so that we can assist.
If a package arrives visibly damaged, please photograph the external packaging, internal packaging and damaged product before disposing of any materials. These photographs may be important when reviewing a carrier damage claim.
A few common situations are covered below. If your question is not answered, our customer service team can help.
Contact us as soon as possible after placing your order. We can attempt to update an address before dispatch, but an address change cannot be guaranteed once the parcel has entered the carrier network.
Contact us immediately if you need to request a cancellation. Because orders may enter fulfillment quickly, cancellation is not guaranteed after processing or dispatch has started.
Carrier systems may take time to register the first scan or subsequent movement. If the tracking remains unchanged for an unusually long period, please contact us.
Please contact us immediately. If the parcel has already shipped, additional carrier charges or return-to-sender procedures may apply.
Customs duties, import taxes and other destination-specific charges may apply depending on the destination country and local regulations.
Contact us promptly and provide photographs of the package and product. We will review the situation and determine the appropriate resolution.
Please include your order number whenever possible so that our team can
locate your purchase quickly.
Email:
sales@luminadesigns.shop
Important information regarding the ownership, operation, use, intellectual property, products, content, and services available through Luminadesigns.
Luminadesigns operates as an online destination for decorative and functional home objects inspired by vintage character, contemporary simplicity, Nordic influences, Wabi-Sabi aesthetics, and expressive ceramic design.
The information presented on this website is intended to help visitors understand our products, services, policies, and shopping experience. We aim to keep website information useful, accurate, and reasonably current, while recognizing that product availability, descriptions, prices, imagery, and other information may change from time to time.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or integrity of the website or the experience of other visitors.
You must not attempt to gain unauthorized access to any part of the website, introduce malicious code, interfere with website functionality, scrape protected information, or use the website for fraudulent or unlawful activity.
We make reasonable efforts to present product names, descriptions, dimensions, colors, materials, images, and other information as accurately as possible.
Because screens and devices display colors differently, the actual appearance of a product may vary slightly from the images displayed online. Ceramic and handcrafted-inspired products may also contain natural variations in glaze, texture, tone, or surface character.
Product availability and pricing may change without prior notice. We reserve the right to correct typographical, pricing, inventory, or product information errors when identified.
An item displayed on the website does not necessarily guarantee that the item will remain available for purchase at all times.
Placing an order constitutes a request to purchase the selected products. An order may be subject to verification, availability, payment authorization, and other ordinary order-processing requirements.
If an issue affects an order, we may contact the customer using the information provided during checkout.
Unless otherwise stated, the content presented on this website, including brand names, logos, visual layouts, photographs, graphics, product imagery, written copy, illustrations, page designs, icons, styling elements, and other original materials, is owned by or used with authorization by Luminadesigns or the relevant rights holder.
Website content is provided for personal, non-commercial browsing and shopping purposes. You may not reproduce, redistribute, modify, publish, commercially exploit, or create derivative works from protected website materials without appropriate authorization.
Product photographs and other visual assets may be protected by copyright or other applicable intellectual property rights. If you believe material appearing on the website infringes your rights, please contact us with sufficient information for us to review the matter.
Contact About ContentWebsite information is provided for general shopping and informational purposes. While we work to maintain accurate content, we do not represent that every page will always be completely current, error-free, or continuously available.
The website may contain links or references to external services, platforms, applications, or websites. We do not control the content, policies, security, or practices of third-party websites and are not responsible for their independent activities.
Website access may occasionally be interrupted because of maintenance, technical problems, hosting issues, security measures, network interruptions, or circumstances beyond our reasonable control.
Payment providers, shipping carriers, analytics services, marketing platforms, and other third-party providers may operate independently from Luminadesigns and may have their own terms and privacy practices.
We want customers to have access to the information they need before making a purchase. If you have questions about a product, material, dimensions, intended use, delivery, returns, or another aspect of your order, please contact our customer service team before purchasing.
Our other store policies, including Privacy Policy, Shipping Policy, Refund Policy, and Terms of Service, form part of the information available to customers using this website.
If you have a question concerning website content, intellectual property, product information, an order, or another legal or administrative matter, please contact Luminadesigns.
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