Track Your Order
Order Service / LUMINADESIGNS
Where Is Your Order?
Your home should never feel like a guessing game. Use our order tracking service to stay informed from the moment your order is confirmed to the moment your new piece arrives at your door.
Before You Track
Please have your order number and the email address used during checkout ready. These details help us identify your order accurately.
Tracking Updates
Tracking information may take some time to appear after your parcel leaves our fulfillment facility. Carrier scans are updated progressively as the shipment moves through the network.
Track Your Order
Enter the information below to locate your purchase. For the most accurate results, use the order number shown in your confirmation email.
01
Order Confirmed
Your payment has been received and your order has entered processing.
02
Preparing
Your selected pieces are being checked, packed and prepared for dispatch.
03
In Transit
Your parcel has been handed to the carrier and is traveling to you.
04
Delivered
Your order has reached the delivery address provided at checkout.
Need Help With Your Delivery?
We understand that waiting for a home decor piece can be exciting, especially when it is intended to complete a room or become part of a carefully planned interior.
If your tracking information has not changed for several business days, your parcel appears to have been delivered but cannot be found, or the delivery address needs attention, please contact us as soon as possible.
When contacting our team, please include your order number, the email address used to place the order, and a brief description of the issue. Providing these details allows us to assist you more efficiently.
Customer support: sales@luminadesigns.shop
01
When will tracking information become available?
Tracking details are generally available after the carrier receives and scans your parcel. There may be a short delay between dispatch and the first tracking event.
02
Why has my tracking status not changed?
Some carrier networks do not scan parcels at every stage. A shipment may continue moving even when the online tracking page has not changed.
03
What should I do if my order appears delivered?
Please check around the delivery area, mailbox, entrance, household reception area and with other members of your household. If the parcel cannot be located, contact us for assistance.
04
Can I change my shipping address after ordering?
Address changes may only be possible before an order has been dispatched. Contact us immediately if you notice an error in your delivery details.
- Choosing a selection results in a full page refresh.