We carefully prepare every order so your new piece can travel safely from our hands to your home. Below you will find detailed information about processing, delivery, tracking, international orders, and what to do if your parcel arrives with an issue.
Ceramic décor deserves thoughtful handling. We prepare orders with packaging designed to help protect decorative pieces during transit.
Once your order has been successfully submitted and payment has been confirmed, we begin preparing your purchase. Please review your confirmation carefully and make sure your shipping address, apartment number, postal code, and contact information are correct.
Orders require processing time before they are handed to the carrier. Processing allows us to verify the order, prepare the products, complete packaging, and ensure the parcel is ready for transportation.
Decorative ceramics, vases, tissue boxes, tabletop pieces, and other fragile items require additional attention. Where appropriate, protective materials are used to reduce movement and help protect products during transportation.
After an order has been processed and packed, it is transferred to the shipping carrier. Tracking information may become available after the carrier scans the parcel into its network.
Your parcel then travels through the carrier's distribution network. Tracking updates may not appear continuously, especially while a shipment is moving between facilities or during weekends and public holidays.
The carrier will complete the final delivery to the address provided at checkout. Delivery timing can vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our control.
Delivery estimates are provided as general guidance rather than a guaranteed arrival date. Once an order leaves our fulfillment process, the actual transit time is determined by the shipping carrier and may be influenced by destination, weather, seasonal demand, customs procedures, carrier capacity, and other logistical conditions.
During promotional events, major holidays, seasonal sales, or periods of unusually high demand, order processing and transportation may take longer than usual.
A tracking number may initially show limited information. This does not necessarily mean that your parcel is lost. Carrier tracking can take time to update after the first scan or during transportation between facilities.
A few simple details can make the delivery experience easier, particularly when ordering ceramic and decorative home products.
Please provide a complete and accurate delivery address during checkout. Include apartment, suite, unit, building, or other relevant information where applicable.
Luminadesigns is not responsible for delays, failed delivery, or additional carrier charges resulting from an incorrect or incomplete address supplied by the customer.
When tracking information is available, it may be provided through your shipping confirmation or other order-related communication.
Please check your tracking information before contacting us about a shipment that appears to be moving normally through the carrier network.
Delays may occasionally occur due to severe weather, transportation interruptions, carrier capacity, holidays, customs processing, incorrect address information, or circumstances beyond our control.
We will do our best to assist when a shipping issue occurs, but carrier-controlled delivery times cannot always be guaranteed.
If a carrier attempts delivery and no one is available, the carrier may leave the parcel in an appropriate location, arrange another delivery attempt, or provide instructions for collection.
Please follow the carrier's instructions and monitor tracking updates if a delivery attempt is unsuccessful.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, building management, neighbors, or other safe delivery locations.
You may also contact the carrier directly using the tracking information. If the parcel remains missing, contact us so we can assist with the next steps.
For international shipments, delivery may be affected by customs procedures, local regulations, import requirements, duties, taxes, and other destination-specific conditions.
Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the responsibility of the recipient unless otherwise stated at checkout.
Many Luminadesigns products are ceramic or include delicate decorative components. When your parcel arrives, we recommend opening it carefully and inspecting the contents before disposing of the packaging.
If an item appears damaged, please photograph the condition of the package and product before removing or discarding protective materials. These images can help us understand what happened during transit and determine the appropriate solution.
We treat decorative pieces as objects that deserve attention before they leave for their destination.
We aim to provide useful order and shipping information so you can understand the progress of your purchase.
When a delivery issue occurs, our customer care team is available to help review the situation and determine the appropriate next step.
If you have a question about an existing order, tracking information, delivery status, damaged goods, or another shipping concern, please contact our team with your order number and relevant details.
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