FAQ

LUMINADESIGNS · HELP CENTER

Frequently Asked Questions

Everything you need to know about shopping with Luminadesigns, from product details and ordering to shipping, care, returns, and everyday use of our thoughtfully selected home décor pieces.

Luminadesigns artistic home decor
01
A LITTLE MORE ABOUT US

Designed for spaces with personality.

Luminadesigns brings together expressive ceramic objects, sculptural vases, artistic tissue boxes, tabletop accents, and decorative pieces inspired by vintage interiors, Nordic simplicity, Wabi-Sabi aesthetics, and contemporary living.

We believe the smallest details can completely change the feeling of a room. A sculptural vase on a dining table, a beautifully shaped tissue box beside a sofa, or a handcrafted ceramic accent on a console can introduce warmth, character, and visual balance without overwhelming the space.

Need help?

If your question is not answered below, our customer care team is available at sales@luminadesigns.shop.

Vintage ceramic vase collection
PRODUCTS & MATERIALS

Questions about our pieces?

Many of our products are designed to have an artistic presence while remaining practical for everyday interiors. Because ceramic products may be finished individually, subtle differences in color, glaze, texture, shape, or surface character can occur.

These variations are part of the visual character of ceramic décor and should not automatically be considered defects. They can make each piece feel more individual and naturally integrated into vintage, contemporary, Nordic, or Wabi-Sabi-inspired spaces.

01 Decorative Character

Designed to add personality and visual interest to everyday spaces.

02 Thoughtful Details

Curved forms, sculptural silhouettes and expressive ceramic finishes.

03 Versatile Styling

Suitable for living rooms, bedrooms, dining areas, offices and entryways.

COMMON QUESTIONS

Find your answer

Browse the questions below for quick information about shopping, products, orders, delivery, returns, and caring for your Luminadesigns pieces.

What kind of products does Luminadesigns offer?

Luminadesigns focuses on decorative and functional home accents, including ceramic vases, artificial flower arrangements, tissue boxes, ceramic tabletop pieces, fruit trays, mugs, decorative ornaments, and sculptural objects.

Our collections are influenced by vintage, Nordic, Wabi-Sabi, contemporary, and artistic interior styles. The goal is to make everyday spaces feel more considered without making them feel overly formal.

Are your ceramic products handmade?

Some of our ceramic pieces feature artisanal-inspired finishes and handcrafted visual characteristics. Depending on the design, slight variations may appear in glaze, texture, tone, shape, or surface detail.

These natural differences contribute to the character of ceramic products and are especially compatible with Wabi-Sabi and vintage interior aesthetics.

Will my product look exactly like the product photos?

We make every effort to represent our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography conditions, monitor settings, and individual device displays.

Ceramic products may also have subtle natural variations in surface texture and finish.

Can I use the vases with fresh flowers?

If a specific product is described as water-holding or suitable for fresh flowers, it can be used accordingly. Please always review the individual product description before adding water.

For decorative arrangements, artificial flowers and dried branches can also be excellent styling choices, particularly for vintage and Wabi-Sabi-inspired interiors.

Can ceramic tissue boxes be used every day?

Yes. Our tissue box designs are intended to combine decorative appeal with everyday functionality. They can be placed on coffee tables, dining tables, bedside tables, desks, bathroom counters, consoles, or other suitable surfaces.

Please handle ceramic pieces carefully when moving or cleaning them.

Are the products suitable as gifts?

Many of our decorative pieces make thoughtful gifts for house warmings, birthdays, anniversaries, new offices, holidays, and other occasions. Sculptural vases, ceramic ornaments, tabletop accessories, and artistic storage pieces can be especially easy to incorporate into different interiors.

How do I place an order?

Select the product you would like to purchase, choose any available options, add the item to your cart, and proceed to checkout. Enter your shipping information carefully and review your order before completing payment.

After your order is successfully placed, you should receive an order confirmation with the information associated with your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at sales@luminadesigns.shop.

We will do our best to accommodate your request before the order enters processing or fulfillment. Once an order has been shipped, changes or cancellations may no longer be possible.

How can I track my order?

Once tracking information becomes available, it may be provided through your shipping confirmation or order-related communication. Tracking updates can sometimes take a short period of time to appear after a parcel has been handed to the carrier.

If you have received a shipping confirmation but cannot see movement immediately, please allow additional processing time before contacting us.

What should I do if my item arrives damaged?

Please contact us as soon as possible after delivery if your ceramic or decorative item arrives damaged.

To help us review the issue quickly, please provide your order number together with clear photographs of the outer packaging, shipping label, internal packaging, and damaged product.

Please keep the original packaging until the matter has been resolved, as it may be needed during the claim or replacement process.

How should I clean ceramic products?

We generally recommend gentle cleaning with a soft, damp cloth. Avoid harsh abrasives, aggressive chemicals, rough scouring pads, or anything that may scratch the surface or affect decorative finishes.

Allow the item to dry completely before returning it to its display location.

Do you accept returns?

Eligible returns are handled according to our Returns & Refunds Policy. Products should generally be returned in their original condition and packaging, subject to the applicable requirements and exclusions.

Please contact our customer care team before sending anything back so we can provide the appropriate return instructions.

Luminadesigns ceramic interior styling
STYLE YOUR SPACE

Small objects. A different atmosphere.

We believe home décor should feel personal rather than predictable. Pair sculptural ceramic pieces with natural textures, warm wood, neutral textiles, books, dried branches, fresh flowers, or vintage furniture to create an interior that feels layered and lived in.

A single statement vase can become the visual anchor of a console, while an artistic tissue box can turn an everyday functional object into part of the room's overall composition.

STILL HAVE QUESTIONS?

We're here to help.

If you cannot find the information you are looking for, please contact the Luminadesigns customer care team. We are happy to help with product questions, orders, shipping, returns, and general shopping assistance.

Contact Customer Care