Returns & Refunds
04
Luminadesigns / Customer Policy
Return & Refund Policy
We want you to feel confident when choosing pieces for your home. If something does not work as expected, our return and refund process is designed to provide clear instructions and a straightforward way to request assistance.
30
Days to Request a Return
Return requests should be submitted within 30 days of confirmed delivery, subject to the conditions described below.
01
Original Order Required
Please provide your order number and the email address associated with the purchase when requesting a return.
100%
Careful Review
Returned products are reviewed before a refund is finalized to confirm their condition and eligibility.
01 / THE PROCESS
How to Start a Return
Please do not send an item back without first contacting our customer service team. A return request allows us to confirm eligibility and provide the appropriate return instructions.
01
Contact Us
Email sales@luminadesigns.shop with your order number, the item you would like to return and the reason for your request.
02
Eligibility Review
Our team will review the request and confirm whether the item meets the return conditions.
03
Return Instructions
If approved, we will provide the return address and any instructions needed to prepare your parcel.
04
Inspection & Refund
After the returned item is received and inspected, the applicable refund will be processed.
A Considered Return Experience
Made for Beautiful Objects That Arrive Ready to Belong.
Our collection includes ceramic vessels, decorative objects, tissue boxes, tabletop pieces and other home accents. Because many of these products are delicate or handcrafted in appearance, appropriate packaging and careful handling are particularly important during a return.
Please keep the original packaging whenever possible. It provides important protection for ceramic and decorative pieces while they are being transported.
02 / ELIGIBILITY
When a Return Can Be Accepted
To help us process returns consistently, returned products should meet the conditions below.
Unused Condition
Items should be unused and in a condition suitable for resale. Products showing signs of use, washing, alteration or avoidable damage may not qualify.
Original Packaging
Please return products with their original packaging and included components whenever reasonably possible.
Proof of Purchase
A valid order number or other reasonable proof of purchase is required so that we can identify the original transaction.
Return Window
Return requests should normally be submitted within 30 days after confirmed delivery.
Damaged, Defective or Incorrect Items
If your package arrives damaged, an item is defective, or you receive something different from what you ordered, please contact us promptly.
For damaged deliveries, photographs of the outer shipping package, internal packaging and affected product may be requested. These images help us understand what happened during transportation and determine the most appropriate resolution.
If the wrong product was sent, please do not use or dispose of the item before contacting us. Our team will provide instructions based on the circumstances of the order.
Where an issue is confirmed to have resulted from our error or a product defect, we will work with you toward an appropriate replacement, refund or other resolution.
03 / REFUNDS
Refunds & Payment Processing
Once an approved return has been received and inspected, we will determine the applicable refund based on the condition of the returned merchandise and the circumstances of the return.
Original Payment Method
Approved refunds are generally issued to the original payment method used to place the order.
Processing Time
After approval, the timing for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping Charges
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or confirmed product issue on our part.
Partial Refunds
If an item is returned with missing components, damage caused after delivery or other conditions that affect its resale condition, a partial refund may apply where appropriate and permitted by law.
Need Help With a Return?
Please contact our customer care team before sending any merchandise back. Include your order number, email address, product name and a short description of the reason for your return.
Email: sales@luminadesigns.shop
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