Refund Policy
Luminadesigns / Customer Care
Refund & Return Information
Refund
Policy
30 Days
Return requests should normally be submitted within 30 days after confirmed delivery, subject to the conditions explained below.
01 / Return Window
30 Days
Contact us within 30 days of confirmed delivery if you need to request a return.
02 / Product Condition
Unused
Returned products should generally be unused, complete and in suitable condition for resale.
03 / Refund Method
Original
Approved refunds are generally returned to the original payment method used for the purchase.
Our Approach to Returns
A Thoughtful Process for Every Order.
We understand that choosing home décor online can sometimes involve uncertainty. A product may look different in your space, the scale may not work as expected, or your plans for a room may change.
Our refund process is designed to make eligible returns understandable and manageable while also protecting delicate products from unnecessary handling during transportation.
Please contact our team before sending any item back. We will confirm the next steps and provide the appropriate return instructions.
01 / Eligibility
What Qualifies for a Refund?
Refund eligibility depends on when the return is requested, the condition of the product and the reason for the return.
Situation
Typical Eligibility
What We Need
Unwanted / Changed Mind
May qualify
Product must normally be unused, in original condition and within the
applicable return window.
Damaged During Delivery
Review required
Please provide photographs of the package, protective materials and
affected product as soon as possible.
Incorrect Product Received
Eligible when confirmed
Please contact us before using or returning the incorrect product.
Defective Product
Review required
Provide a description and photographs where useful so we can assess
the reported issue.
Used / Altered Product
Generally not eligible
Returns showing avoidable use, alteration or damage may be declined
where permitted by applicable law.
02 / Return Process
Three Steps From Request to Resolution
Please follow the process below instead of sending merchandise to an address without prior authorization.
01
Submit Your Request
Email sales@luminadesigns.shop with your order number, the product name, the reason for the return and photographs if the product is damaged or defective.
02
Receive Instructions
Our team will review the request and, when the return is approved, provide instructions for preparing and sending the product back.
03
Inspection & Refund
After the return arrives, the product may be inspected. Once approved, the applicable refund will be initiated to the original payment method.
Important Refund Conditions
Original Condition
Products should generally be unused and returned in the condition required by our return policy. Missing components or avoidable damage may affect eligibility.
Original Packaging
Please retain and use the original packaging whenever reasonably possible, especially for ceramic, glass-like or fragile decorative pieces.
Return Shipping
For a change-of-mind return, return shipping costs may generally be the customer's responsibility. If an item is confirmed defective, damaged in transit or incorrectly supplied due to our error, we will work with you on an appropriate resolution.
Original Shipping Charges
Original shipping charges may not be refundable unless required by applicable law or the return is related to an error or confirmed product issue on our part.
Refund Timing
Once an approved return has been received and processed, the refund is initiated through the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.
03 / Exceptions
Situations That May Require Special Review
Some circumstances cannot be evaluated solely from the product category, so our team may request additional information before approving a refund.
Final Sale Items
Products clearly identified as final sale or otherwise excluded from returns may not qualify for a refund, except where consumer law requires otherwise.
Missing Parts
If accessories, components or packaging that were supplied with the product are missing, please explain the situation when requesting a return.
Visible Use
Products that have been used, washed, altered, assembled incorrectly or damaged after delivery may not be eligible for a full refund.
Late Requests
Requests submitted after the applicable return period may not qualify, except where an extension or other remedy is required by applicable law.
Custom or Special Items
Products made or prepared specifically according to a customer's individual requirements may be subject to different return conditions where permitted by applicable law.
International Returns
International returns may involve additional shipping, customs or documentation considerations. Please contact us before sending an international return.
04 / Refund Details
What Happens After Approval?
Refund processing begins after the applicable return has been received and reviewed.
Stage
What Happens
Customer Information
Return Received
The returned package enters our return review process.
Please retain your return tracking information until the process is
complete.
Condition Checked
The product may be inspected for condition, completeness and damage.
If an issue affects eligibility, our team may contact you.
Refund Approved
The applicable refund is initiated through the original payment
method.
The time required for funds to appear depends on the payment provider
or financial institution.
Questions About a Refund?
We're happy to help clarify the return process before you send anything
back.
Please include your order number, the product name and a
short description of the issue.
Luminadesigns Customer Care
sales@luminadesigns.shop
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