Shipping Policy
Luminadesigns / Delivery Information
Shipping
Policy
At Luminadesigns, we understand that the experience of receiving a beautiful home piece is part of the purchase itself. Our shipping process is designed to keep you informed from the moment your order is placed until it arrives at your door.
This policy explains order processing, shipping methods, delivery estimates, tracking, international shipments, address changes, unexpected delays and what to do if your parcel arrives damaged.
Delivery estimates are provided for guidance and may vary according to destination, carrier conditions, holidays and circumstances outside our reasonable control.
01
Order Processing
Orders are prepared after successful payment confirmation. Processing normally takes approximately 1–3 business days.
02
Dispatch
Once your parcel leaves our fulfillment facility, shipment information and tracking details may be provided by email.
03
In Transit
Transit time depends on destination, carrier network, service level, weather and other logistical conditions.
04
Delivered
Please inspect your package promptly after delivery, especially when receiving ceramic or fragile decorative products.
Delivery Overview
The following estimates are intended to help you plan your order. Actual delivery dates can vary by destination and carrier.
| Service | Processing | Estimated Transit | Availability |
|---|---|---|---|
| Standard Shipping | 1–3 business days | Approximately 5–10 business days | Available destinations shown at checkout |
| International Standard | 1–3 business days | Approximately 7–15 business days | Selected international destinations |
| Remote / Extended Areas | 1–3 business days | May require additional transit time | Subject to carrier service availability |
From Checkout to Doorstep
We keep the process simple, but there are several stages between placing an order and receiving your Luminadesigns piece.
Order Confirmed
After payment is successfully confirmed, your order enters our fulfillment process. Please check your order confirmation carefully for product and delivery information.
Carefully Prepared
Home accessories, especially ceramic pieces, require appropriate packing. Your items are prepared for shipment with protective packaging intended to reduce the risk of transit damage.
Shipped
Once your parcel has been dispatched, tracking information may become available. Tracking updates can take some time to appear after the carrier first receives the package.
Delivered
Delivery is completed according to the carrier's procedures. Please inspect the outer package and contents as soon as reasonably possible.
Tracking Your Order
Know Where Your Order Is.
When tracking information is available, it will normally be associated with your shipping confirmation or order information.
Tracking events are controlled by the shipping carrier. A tracking number may initially show limited information while the parcel is being transferred between fulfillment and carrier facilities.
- Check your shipping confirmation email first.
- Allow additional time if the tracking page has not updated.
- Check the carrier's delivery notifications carefully.
- Contact us if the shipment appears unusually delayed.
International Orders
Shipping Beyond Your Home Market.
We may offer shipping to selected international destinations. Availability, shipping charges and estimated delivery times are calculated according to the destination and the shipping options available during checkout.
International orders may be subject to customs clearance procedures, import duties, taxes, brokerage charges or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, such destination charges are generally the responsibility of the recipient.
!
Delays, Lost Parcels & Damaged Deliveries
Shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, carrier congestion, customs processing, incorrect address information, holidays, transportation disruptions or other events outside our reasonable control.
If your tracking information indicates that a parcel is significantly delayed or appears to have stopped moving, please contact us with your order number and tracking information so that we can assist.
If a package arrives visibly damaged, please photograph the external packaging, internal packaging and damaged product before disposing of any materials. These photographs may be important when reviewing a carrier damage claim.
Shipping Questions
A few common situations are covered below. If your question is not answered, our customer service team can help.
Can I change my shipping address?
Contact us as soon as possible after placing your order. We can attempt to update an address before dispatch, but an address change cannot be guaranteed once the parcel has entered the carrier network.
Can I cancel an order before shipment?
Contact us immediately if you need to request a cancellation. Because orders may enter fulfillment quickly, cancellation is not guaranteed after processing or dispatch has started.
Why has my tracking not updated?
Carrier systems may take time to register the first scan or subsequent movement. If the tracking remains unchanged for an unusually long period, please contact us.
What happens if I enter the wrong address?
Please contact us immediately. If the parcel has already shipped, additional carrier charges or return-to-sender procedures may apply.
Do international orders have additional fees?
Customs duties, import taxes and other destination-specific charges may apply depending on the destination country and local regulations.
What if my item arrives damaged?
Contact us promptly and provide photographs of the package and product. We will review the situation and determine the appropriate resolution.
Need Shipping Help?
Please include your order number whenever possible so that our team can
locate your purchase quickly.
Email:
sales@luminadesigns.shop
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